Refund policy

Returns and refunds policy

At Transvent, we want you to love what you buy. If you do not, you have 30 days from receiving your order to request a return.

Requirements: The garment must be unworn, unwashed, with its original tags and packaging. For hygiene reasons, returns of underwear, swimwear, and jewelry accessories are not accepted.

How to request a return: Write to us through the Contact page with your order number and the reason. We will send you instructions and the return shipping address. Do not send products back without first receiving our authorization.

Size exchanges: If you need another size, mention it in your request and we will help you exchange it, subject to availability.

Damaged or incorrect products: If your order arrives damaged, defective, or is not what you ordered, notify us within the first 7 days with photos of the product, and we will resolve it at no cost to you.

Refunds: Once we receive and inspect your return, we will let you know whether it has been approved. Refunds are issued to the original payment method within 5 to 10 business days. The original shipping cost is non-refundable, except for damaged or incorrect products.

Final-sale items or items with a special discount may not be eligible for returns; this will be indicated on the product page.